Job Title: Operations Lead, Ghana
Reporting To: Chief Executive Officer
Location: Hybrid
Commitment: Full time
Salary: GHS 6,500 – 10,000 monthly, subject to revision, benefits, and equity compensation if converted to full-time.
🚀 Ladder is an innovative tech startup that leverages AI to automate and simplify financial management. Our platform helps users manage their savings, investments, and expenses with support from their personalized AI financial assistant, LADY.
LADY is a multi-modal agent system specialized to analyze user’s financial data and provide them with step by step guidance to efficiently manage their money and achieve their financial goals. If you’re passionate, forward-thinking, biased for execution and impact, we’d love to have you.
About this role
The Operations Lead is responsible for overseeing and executing the day-to-day company and people operations function of our Ghanaian entity. You will report directly to and work closely with the senior management team.
At Ladder, we believe in cross-functional rockstars that are adaptive and always up for a challenge. Your tasks will vary across a broad range, and will require you to be flexible, proactive, strategic, and efficient. You will be expected to:
- Partner closely with senior management to drive the strategic planning, execution and oversight of key business projects and initiatives
- Develop, codify, implement and update internal policies, process flows and standard operating procedures in alignment with relevant regulations and executive leadership, streamlining and documenting business operations for efficiency and scalability
- Manage relationships with partners and liaise with external service providers such as legal counsel, tax advisors, B2B SaaS providers
- Manage an active company calendar, coordinate internal and external meetings, prepare agendas, take notes, and track follow-up action items
- Manage the operational cadence of the business including, but not limited to facilitating weekly, monthly, and quarterly leadership meeting agendas and content, developing and aligning teams into our internal OKR tracking system; ensuring alignment of departmental goals with the company's strategic objectives
- Manage people ops including: recruiting, payroll, contract management, benefits administration, performance and feedback management, employee databases, team building, workflow and productivity optimization
- Monitor and report on key business metrics, and day to day patterns, identifying areas of opportunity and concern
- Maintain data dashboards, graphs and visualizations, contextualizing within company objectives and key results, key performance indicators, and all other relevant metrics
- Act as a liaison between the CEO's office and internal departments, ensuring clarity and cohesiveness